Frequently Asked Questions
How do you handle small orders?
We have a special team that handles small orders. All team members are highly experienced and skilled to ensure quality regardless of quantity.
What should I do for a warranty claim?
Please contact the sales representative you worked with and explain your complaint with proof of purchase. We are committed to resolving manufacturer defects.
How do you ensure product quality?
We utilize a full set of inspection machines for color and fabric testing. We perform 100% quality control throughout the production process, from raw materials to final shipping.
What additional services do you provide?
Our services include 24/7 quick response, a 100% manufacturer defect warranty, and an R&D department to help develop new items based on your designs.
What is your typical delivery time?
If the fabric is in stock, we can deliver within 35 days. For custom fabric orders, delivery typically takes between 35 to 100 days.
Where do most of your customers come from?
Most of our customers are based in Europe and North America, as well as Australia, South America, and the Middle East.