❓
Frequently Asked Questions
1. How long does it take for a sample and is it free?
Usually 2-5 working days. For stock products, samples are free with freight charged. For custom requests, sample fees apply but can be refunded upon mass order placement.
2. How do I confirm the style of the garments?
We can create samples based on your tech packs, original samples, or even clear reference pictures for your confirmation.
3. What is your Minimum Order Quantity (MOQ)?
Generally, our MOQ is 100 PCS per color per style if using stock fabric. For custom fabric orders, standard MOQ is higher depending on requirements.
4. How is the product price determined?
Price depends on the style, accessories, printing/embroidery methods, fabric weight (GSM), and total quantity. Larger orders receive a lower unit price.
5. What are your standard packaging and delivery terms?
Standard packaging is one piece per poly bag. Lead time is generally 2.5 months after deposit and confirmation. Shipping is available via DHL/UPS/FEDEX or by sea/air.
6. Do you provide after-sales service?
Yes, we promise to take responsibility and offer solutions if there are quality problems or if mass production does not match the approved specifications.