1. What is the nature of your company?
We are a specialized factory with our own dedicated workers and production facilities.
2. How is the lead time calculated?
The lead time begins once the deposit is received and all production details are fully confirmed.
3. What are the payment terms?
Orders < $3000: 50% prepayment, 50% before shipment.
Orders $3000 - $10000: 40% prepayment, 60% before shipment.
Orders > $10000: 30% prepayment, 70% before shipment.
4. Do you offer after-sales service?
Yes, we take full responsibility if there are quality issues that differ from the mass production description, including refunds for defective goods.
5. What is the sample policy and timeframe?
Prototype samples cost $20-$50/pcs (7-day lead time). Exact samples with specific trims/fabrics cost $500-$1000 (45-day lead time).
6. How are the products packed?
Each piece is packed in one PP bag, with 150-200 pcs per carton (50cm*40cm*40cm). Every carton is secured with clear tape and includes description stickers.