?
Frequently Asked Questions
Q1: How do you ensure the quality of the products?
We maintain strict quality control with 6 online inspectors. Our production process includes a thorough inspection of all materials before mass production to minimize flaws and reward operators for reporting any issues.
Q2: Do you offer customization for logos and packaging?
Yes, we provide full OEM/ODM services. Custom logo designs and specialized packaging are available with a minimum order quantity of 100 to 300 pieces depending on the requirement.
Q3: What is your standard lead time for orders?
For available designs, we can complete delivery within one week. For bulk orders, the standard lead time is approximately 4 weeks, depending on the quantity.
Q4: What are the accepted payment terms?
We accept T/T, Western Union, MoneyGram, and PayPal. Our standard term is a 30% deposit upfront with the 70% balance settled against the Bill of Lading (BOL).
Q5: Can you handle drop-shipping or small initial orders?
Absolutely. We offer low MOQ for initial orders and provide drop-shipping services for customers selling online. We also offer free samples for quality checks.
Q6: How are the products packaged for shipping?
Each item is typically packed in a PE bag. Single items have a package size of approximately 20x15x12 cm with a gross weight of around 0.760 kg. Bulk shipping is available via sea or air (DHL, UPS, Fedex, TNT).