1. What is the nature of your production facility?
We operate as a direct factory with our own skilled workforce, ensuring quality control and direct communication.
2. How is the production lead time calculated?
The lead time begins once the deposit is received and all design/technical details are fully confirmed.
3. What are your standard payment terms?
- Orders under 3000USD: 50% prepayment, 50% before shipment.
- Orders 3000USD~10000USD: 40% prepayment, 60% before shipment.
- Orders over 10000USD: 30% prepayment, 70% before shipment.
4. Do you offer after-sales service and quality guarantees?
Yes. If there are quality discrepancies compared to the approved mass production description, we take full responsibility and provide refunds for defective goods.
5. What is the sample policy and timeframe?
- Prototype samples: $20-$50/pc (7 days using substitute fabric).
- Exact samples: $500-$1000 for exact trims/fabrics (approx. 45 days).
6. What are the standard packaging specifications?
Each item is packed in a PP bag; 150-200 pcs per carton (50x40x40cm). Total carton weight ranges from 15-25kgs with clear labeling and secure taping.